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Frequently asked questions

The online casino market could be overwhelming, especially when you are new to gambling online. Our site aims to help by providing lists of the best online casino sites. But there are players that have been sending us the same questions over and over so we decided to create a frequently asked questions page.

On this page you will find the most asked questions. Is the answer to your question not here? Feel free contact us!

Can I play a online casino without paying?

Yes, of course! All online casino sites that are listed on Online-Casino.ca do accept "fun play". They give you unlimited money in the fun mode. Be mindful that some games can't be played in fun mode, for example live casino and special games like new slots. A benefit of playing around in fun mode is that a casino could make you a great offer when you want to play in real mode. For example $25 free 'real' money without having to make a deposit.

Is a casino safe? Are my details safe?

Yes, when you play casinos that are listed on our website this information is absolutely safe. These casinos are monitored by a gambling authority and the information they get is being stored in an encrypted mode, meaning that your details are safe. Playing a casino itself is also safe, most gambling sites are using external (and well known) payment providers. Do you want to learn more about casino safety? Check out our casino safety article.

When do I receive my payout?

An online casino will do all it has to do to keep you a happy customer. When you are making a payout (withdrawal) request, it needs to be manually validated. Most of the time you have your winnings within 5 working days in your banking account or other payment method!

Can I play a casino on my Apple MAC computer?

Yes, you can! Be mindful that most casinos do not have a MAC installation version of their casino, so the download casino is only for Windows. But when you are playing the instant / flash casino you can play from your Apple Mac computer or laptop. When you want to play using your iPAD or iPHONE you will need to download/open the mobile casino, it is all possible!

Can I check my payment history?

Yes, of course. You can see all the deposits and withdrawls you've made to the casino. This is great information for you to control your winnings and losses.

What is a 'progressive' jackpot?

A progressive jackpot is a jackpot connected to different online casinos. Depending on the software a casino uses, a particular jackpot can be played in 25 different online casinos. A percentage of every loss on the slot machine will be donated to the jackpot. The highest progressive jackpot ever won was around $10.000.000!

Do I need to pay tax on my winnings?

No, you don't have to. According to the Canada Revenue Agency they say you do not have to pay taxes from casino winnings; whether it is on- or offline. When you gamble for business (professional) you have to pay taxes. Read more about this in our legal casino article.

What are comps?

Comps stand for compliments. In a landbased casino, as a beginning player, you can get free beverages. But in a online casino you can't get those and they will award you with points, comp points. For example, on each dollar you use you will get 1 point. When you collect enough points you can exchange these for by example more real playing money or a nice present.

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Online-Casino.ca is Canada's most trusted online casino portal. This website is built by online casino players for new or existing players that are looking for another place to gamble online. We have a very strict policy for new casino sites that want to be listed on our website. We monitor, play and negotiate with the world's best casinos to get you best games and bonus deals!